We deliver
Japanese Snack Box.
Enjoy a monthly box full of Japanese candy and snacks.
Delivered from Japan to your door.
FREE WORLDWIDE SHIPPING!!

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Frequently Asked Questions

SHIPPING

・How much is shipping?

Shipping is free worldwide.

・When does my box ship and how long will it take to arrive?

We ship your box immediately (within 5 business days) after the order is placed.
We estimate the boxes to arrive within 1-4 weeks after the ship date depending on your location. If you have a prepaid multi-month subscription, your second month’s box forward will be sent out with our first batch of shipments.
You will receive a confirmation email when your box ships from our warehouse in Tokyo, Japan.
If you haven’t received your box by the expected arrival time, we suggest you to wait until 6 weeks before submitting any inquiries.

・Which countries do you ship to?

We can ship to most countries.
(Some countries can not be shipped.)

・Which countries can not be shipped?

We only ship to countries that supported by JapanPost.
If your country is not listed, unfortunately, we are unable to ship the box to you.

・How do I change shipping address details?

To update your shipping address, simply login into your account and update your information.
You can only change your shipping address using the method above for your future renewals.
If you made a mistake or need to change the shipping address for your remaining boxes per your most recent renewal, please e-mail us at
support@japantasty.com before the box is shipped.

・Do you provide tracking information?

We currently do not have a tracking support since adding such a tracking service would make the membership very expensive.
If you haven’t received your box by the expected arrival time (3 weeks after the shipment date), we suggest you to wait until 6 weeks before submitting inquiry to us.

・My box is missing an item or is damaged/ broken. What should I do?

In the case an item comes damaged or is missing, please contact support@japantasty.com and we’d be happy to resolve your request. we request a photo of the damaged item with your submission to expedite a resolution.
Validity of a damaged item will be at the discretion of the support agent.
Any damages to the boxes or the packaging of a product will not qualify for replacement if the content is undamaged.
Due to inventory changes, any issues must be reported within 7 days of receiving your box. Replacement items will be shipped out in the next shipment once confirmed by the support agent. If we do not have the missing item in stock, credit will be applied to your account instead.

・I made a mistake with my address information and never received my box. What should I do?

This, unfortunately, can happen when an address is incomplete or has been erroneously input on the buyer’s side. If the box has been sent back to us due to a mailing mistake on the customer’s end, we will ask you to pay for the reshipping cost.
We also cannot reship a box if we do not receive it back. However, if the mistake has occurred on our end we will accommodate to ensure you receive a new or re-shipped box without any further costs.

PAYMENT & BILLING

・Which payment methods can I use?

We currently accept payments through Paypal and all major credit cards. all payments are taken through our secure checkout and we will never share any of your details with third-parties.

Please be sure to check your prepaid balance before enrolling if this payment option is best for you.

・There is a payment error and I cannot subscribe. What should I do?

Payment error can occur if your credit card has expired. or your balance is insufficient Please use credit cards with valid expiry date.

OTHER

・The monthly boxes contains same items?

Not all items but a part of them.

・Do I need to pay import duties, VAT, tariffs and fees?

It Depends on the customs law of the country / region to be received, payment may be required separately. Depending on some countries and regions, there may be additional fee required from the local post office. In that case please pay at the payment of the person receiving it.

・I want to help! Shoot us an email with any questions you still have!

support@japantasty.com